Phaseboard

Support

Help & FAQ

Answers to the questions we hear most.

Common
questions.

Quick answers to the things people ask most.

Where do I download Phaseboard?
Through the App Store. The same purchase covers your iPhone, iPad, and Mac as long as they share an Apple ID. We are not on Android, Windows, or the web, and we have no plans to be.
iCloud sync is not working. What should I check?
First, make sure you are signed in to iCloud on each device and that iCloud Drive is on. In Settings → iCloud → Apps Using iCloud, confirm Phaseboard is enabled. Sync runs in the background through CloudKit, so it can take a minute or two on first use or after long offline periods. If a project does not appear, force a refresh by closing and reopening the app.
Can I use Phaseboard without iCloud?
Yes. The app falls back to local-only storage when iCloud is unavailable. Everything works the same way; data simply does not sync to other devices. You can sign in to iCloud later and existing data moves to the iCloud store.
How do I back up my data?
Go to Settings → Data → Export. Phaseboard writes a JSON file containing every project, stage, task, subtask, idea, tag, and event timestamp. The export uses stable IDs, so importing it later does not create duplicates.
I bought Pro. How do I restore my purchase on a new device?
Open Phaseboard on the new device, go to Settings → Pro, and tap Restore Purchases. Make sure you are signed in to the same Apple ID you used for the purchase.
How do I cancel my subscription?
On any Apple device, open Settings → Apple ID → Subscriptions, choose Phaseboard, and tap Cancel. You keep Pro until the end of the current billing period. After that, all your existing projects and ideas stay readable and editable; you just cannot add new ones above the free limits.
Can I get a refund?
All purchases are processed by Apple, so refunds are handled at reportaproblem.apple.com within the eligible window. If something has gone clearly wrong on our side, write to support@phaseboard.app and we will help where we can.